TERMS + CONDITIONS
TERMS AND CONDITIONS
Please read the Terms and Conditions carefully before placing any order on www.shoprira.com
RiRa Objects is a trading name of RiRa Objects a company registered in The Netherlands under registration number 81167504. Our registered address is Amsterdam The Netherlands. Our VAT number is NL861965309B01 and mail address is firstname.lastname@example.org
If you do not agree to the Terms and Conditions then stop using the website immediately. Any changes made after you have placed an order will not affect that order unless we are required to make the changes by law.
ELIGIBILITY TO PURCHASE
In order to make purchases on the website you will be required to provide your personal details. In particular, you must provide your real name, phone number, e-mail address and other requested information as indicated. Furthermore, you will be required to provide payment details that you represent and warrant are both valid and correct and you confirm that you are the person referred to in the billing information provided.
The website is available only to individuals and others who meet the RiRa Objects terms of eligibility, who have been issued a valid credit/debit card by a bank acceptable to RiRa Objects, whose applications are acceptable to RiRa Objects and who have authorised RiRa Objects to process a charge or charges on their credit/debit card in the amount of the total purchase price for the merchandise which they purchase. Products purchased by the buyer are for personal or gift use and should not be re-sold, used for commercial purposes or any other commercial benefit. In addition, RiRa Objects reserves the right to restrict multiple quantities of an item being shipped to any one customer or postal address.
By making an offer to purchase merchandise you expressly authorise us to perform credit checks and where RiRa Objects feels necessary, to transmit or to obtain information (including any updated information) about you to or from third parties, including but not limited to your credit/debit card number or credit reports (including credit reports for your spouse if you reside in a community property jurisdiction), to authenticate your identity, to validate your credit/debit card, to obtain an initial credit/debit card authorisation and to authorise individual purchase transactions.
Furthermore, you agree that we may use Personal Information provided by you in order to conduct appropriate anti fraud checks. Personal Information that you provide may be disclosed to a credit reference or fraud prevention agency, which may keep a record of that information.
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
RiRa Objects offers products for sale that are in stock and available for dispatch from our distribution center. Occasionally however, we may be waiting for shipments from our designer suppliers. Consequently you may from time to time be given the possibility of making an Advance Payment for certain items in which case you are able to make an Advance Purchase. This will ensure that you receive this item in priority once RiRa Objects stock has been delivered. RiRa Objects will only take Advance Purchase orders for stock that has been scheduled for delivery by a designer supplier. Your rights regarding Advance Purchase are the same as those for any other purchase at RiRa Objects. Alternatively, you may simply choose to register your email address for notification of arrival of the selected merchandise not held in stock.
Items received into stock may be pre-allocated to satisfy Advance Payment orders and customers making Advance Payments will receive items in priority to customers on the Waiting List or customers ordering through the website for immediate delivery. Please be aware that we may be unable to deliver selected Advance Payment merchandise due to production problems or quality check issues identified when we receive an order into stock. In these circumstances we will notify you by email and refund the Advance Payment to your credit/debit card within thirty days of being advised that merchandise has become unavailable.
If you have registered your email address for notification of the arrival of a specific product featured on our website, we will attempt to notify you by email within 48 hours of the product becoming available on the website. Please be aware that on occasion certain products that are in particularly high demand will sell out during this period.
RiRa Objects will store a record of your transactions for a minimum of one year.
Prices shown on the website are in Euros and and offers remain valid as advertised from time to time. The Euros price of a product displayed on the website at the time the order is accepted will be honoured, except in cases of patent error.
Product prices are set at the beginning of each season using existing currency exchange rates. These prices are subject to change if the applicable currency exchange rate changes before your order is accepted or the items are subject to markdowns at any time during the selling period.
Customers purchasing from a country served as DDP will incur relevant import duty and tax. These costs are included in the final purchase price. Customers purchasing from a country served as DDU will be charged for the items purchased and shipping costs only. Import duty or tax costs will be invoiced to you directly from shipper or an import broker appointed by you. We recommend you contact your local customs authority to determine a landed cost price prior to purchase completion.
If you are a customer whose credit/debit card is not denominated in Euros, the final price will be calculated in accordance with the applicable exchange rate on the day your card issuer processes the transaction.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order and completion of the contract between you and RiRa Objects will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in London, England and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorisation for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set out within the Terms and Conditions.
We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the website whether or not that merchandise has been sold, removing, screening or editing any materials or content on the website, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.
We accept Visa, MasterCard, Maestro and iDEAL.
Payment is only debited from your card at the time of dispatch.
Promotion codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
RETURNS / EXCHANGE POLICY
If you wish to return an item, please contact us at email@example.com, specifying whether you prefer a refund or exchange along with a brief explanation. We will then provide you with further instructions via email on how to proceed with the return. Please note that we do not accept returns that have not been requested via email. Shipping of a return/exchange will be at your own cost. Refunds will be processed within 30 days of receiving the return. We do not accept liability for lost packages sent to us by you. For security, we recommend that you use track and trace.
All standard items can be returned or exchanged if they have not been used and/or are in perfect condition and when they are returned within 14 days of receiving the item.
Please note, when you’d like to try out an item in your home, place it on a blanket or tablecloth for the item to remain in perfect condition. When you move your object, make sure to lift it rather than pulling or pushing it to avoid damaging the floor or the object. Be careful not to scratch or damage the surface by keeping it away from items or floorings that may cause it to scratch. We can’t accept items that are damaged or scratched, so please handle the product with great care before you decide if you’d like to keep it in your home.
Any items with an extensive lead time (production request) made especially for you upon your request are not available for return or exchange.
We have made every effort to display as accurately as possible the colours of our products that appear on RiRa Objects. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
INTELLECTUAL PROPERTY RIGHTS
Your use of the website and its contents grants no rights to you in relation to any copyright, designs, trademarks and all other intellectual property and material rights relating to the Content (as described in the Content section below), including RiRa Objects Software and all HTML and other code contained in this website. All such Content including trademarks, designs, and related intellectual property rights mentioned or displayed on this website are protected by national intellectual property and other laws and international treaty provisions. You are permitted to use the Content only as expressly authorised by RiRa Objects. Any reproduction or redistribution of the above listed Content is prohibited and may result in civil and criminal penalties. Without limiting the foregoing, copying and use of the above listed materials to any other server, location or support for publication, reproduction or distribution is expressly prohibited. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.
The Terms and Conditions together with all our policies and procedures will be governed by and construed in accordance to the relevant Dutch law and the relevant courts of the Netherlands will have exclusive jurisdiction.
WHO IS RESPONSIBLE FOR YOUR INFORMATION
Responsible for processing your personal information:
+31 64 65 294 75
PERSONAL INDENTIFICATION INFORMATION
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our website, register on the website, place an order, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our website. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information. Users may, however, visit our website anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain website related activities.
NON PERSONAL IDENTIFICATION INFORMATION
We may collect non-personal identification information about Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our website, such as the operating system and the Internet service providers utilised and other similar information.
WEB BROWSER COOKIES
Our website uses “cookies” only if User submits their personally identifiable information via web form, to recognise user upon their return visit.
Lastly, we use a persistent cookie to suppress the cookie disclosure statement, upon your acceptance by clicking the ‘Accept’ button (depends what it says on our website).
HOW WE USE COLLECTED INFORMATION
RiRa Objects collects and uses users personal information for the following purposes:
– To personalise user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our website.
– To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
– To administer a content, promotion, survey or other website features
To send Users information they agreed to receive about topics we think will be of interest to them.
– To send periodic emails
The email address users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or user may contact us via our website.
ON WHAT BASIS DO WE USE YOUR INFORMATION
Our processing of personal data is always based on a legal basis.
We can process your personal information on the following basis:
Your express consent as a customer or subscriber of our newsletters.
The processing is required to fulfil a contract for which you are a party or for the implementation of measures taken at your request prior to the conclusion of a contract, for example, when you order materials on our website or support the company through one of our payment services.
The processing is necessary in order to fulfil a legal obligation on behalf of Re-bag, such as processing and storage of transaction information in accordance with the Accounting Act.
The processing is necessary for Re-bag or third party to pursue a legitimate interest. Legitimate interests constitute;
Continuous improvement of products/services regarding member and customer experiences.
To target our marketing on social media or other websites. In such cases, information disclosed is limited to information you have entered on re-bag’s websites such as e-mail address.
HOW WE PROTECT YOUR INFORMATION
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our website.
Information collected on the Checkout page of our SHOP (shopping cart section) happens over a SSL secured communication channel and is encrypted and protected with digital signatures. We do not request your credit card or payment account number on this page; rather, we pass some information along to our payment-processing vendor, Molie, to complete your purchase on a separate page maintained by them. For Mollie’s security and privacy practices, please visit their website. They do not share account numbers with us; therefore we do not store them in our database. The data we store are:
E-mail address, for the purposes of contacting you with regard to your order
Billing Information: name, address and phone number, which will be confirmed by Mollie to determine you are the legal accountholder, and is stored in our database for reference and confirmation purposes. Shipping Information: name and address, which will be used to fulfil your order, and is stored in our database.
SHARING YOUR PERSONAL INFORMATION
We do not sell, trade, or rent users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission
WE SHARE INFORMATION ABOUT YOU WITH:
Our suppliers of IT services (data providers).
Internal in RiRa Objects
If in the future we use advertising via ex. Facebook and Google, we will share relevant information in terms of online advertising.
Public authorities, if required by law.
Warning records that identify risky transactions in order to combat (organised) online fraud.
If we share information about you with third parties for marketing purposes, we will only share the common information you have entered on re-posted websites.
THIRD PARTY WEBSITES
Users may find advertising or other content on our website that link to the website s and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these website and are not responsible for the practices employed by websites linked to or from our website. In addition, these websites or services, including their content and links, may be constantly changing. These websites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our website, is subject to that website’s own terms and policies.
FOR HOW LONG DO WE STORE YOUR INFORMATION
As an e-subscriber, we store the information you have entered at RiRa Objects and information is stored as long as you maintain your membership. If you unsubscribe from the membership, your information will be deleted. Transaction information and other related information is stored for at least 6 years as a result of the Accounting Act.
WHAT RIGHTS DO YOU HAVE
As a customer / newsletter recipient in RiRa Objects, you have the registered the right to exercise the following:
Insight and Correction of your Information at RiRa Objects
Delete on request.
Ability to object to profiling.
Possibility of requiring limitation of processing of personal data.
As a customer / newsletter recipient in RiRa Objects, you have the right to inspect and correct your information at any time.
You can request to retrieve your personal information at the RiRa Objects at any time. Your information will be deleted on your request.
The information appears to be incorrect, or
No longer necessary to fulfil the purpose for which they were collected or if the information is processed illegally. The exercise of your rights may be subject to conditions and limitations and will often depend on the specific situation. If you believe that RiRa Objects is processing your personal information illegally, you have the right to file a complaint with a regulatory authority pursuant to Article 77 of the Personal Data Regulation.
DISCLAIMERS AND LIMITATION LIABILITY
The website is provided on an availability basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy.
To the extent permitted by law, RiRa Objects will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the website.
RiRa Objects makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive.
To the extent permitted by law, in no event shall RiRa Objects or any of their affiliated entities, suppliers, directors, officers, employees or agents be liable for any indirect, special, punitive, incidental, exemplary or consequential damage, even if these entities have been previously advised of the possibility of such damages, whether in an action, under contract, negligence or any other theory, arising out of or in connection with the use, inability to use or performance of the information, services, products and materials available from the website.
No transmission of data over the Internet is guaranteed to be 100% secure. It may, at times, be possible for third parties not under RiRa Objects’s control to unlawfully intercept or access transmissions or private communications. While we work hard to protect your Personal Information, neither RiRa Objects nor any of our service providers can ensure any information you provide us over the Internet. Any transmission done online is done at your own risk.
YOUR ACCEPTANCE OF THESE TERMS
By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.